As the Staff Product Manager for Customer Portal and Experience, you will:

Establish the vision for a world class developer experience and clear, measurable goals for developer productivity and adoption, in collaboration with product teams and cross-functional leads across the business
Ensure that our partners, clients and developers have a delightful integration experience, as well as the necessary tools for success
Perform market assessments, define persona types for the Portal app platform, discover user needs and pain points, and translate into detailed and actionable user stories and product requirements for Design and Engineering.
Conduct user interviews, user testing and research to understand user behavior as they integrate with and utilize the Nium customer portal for their day-to-day job functions.
Develop KPIs and metrics to measure and track progress towards success and drive a cross-functional team to set qualitative objectives and quantitative goals
Discover and prioritize customer use cases and requirements for the end-to-end developer and client journeys – from API exploration to usability and implementation to launch
Deliver a delightful integration experience to our clients and other 3rd party developers enabled via APIs, SDKs, developer sandbox, libraries, sample code and other popular options in the developer toolkit
Collaborate cross-functionally with engineering, product, design, product marketing and other teams to develop and steer the client portal and experience
Work in close partnership with design team to develop high level requirement and specifications, wireframes and storyboards, site-maps, and process flows
Be the subject matter expert for your functional area and the product.

Staff Product Manager (San Francisco)

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